Tuesday 9 March 2010
Wednesday 3 March 2010
THM CLAVICULA
it arrived yesterday...what can i say...the crankarms are absolutely amazing, one problem though...after almost 3 months of painful wait they shipped the cranks with the wrong BB. called thm and starbike and i was told that they are "investigating the problem"...i told them i want them cups shipped first class next day...it seems that the German seriousness is just a myth
i am complaining becuase i want this blog to contain infos from all points of view . although the product is absolutely amazing, the customer relationship is to me relevant as well. in the case of thm it was very bad, not too happy about starbike either , i did not receive any apologies from neither when my only mistake was to purchase something from them!
i regret now not going through r2-bike.de, but although they were 2 weeks late answering emails they seemed very nice and helpful.
shame on THM and starbike.com, definitely my last order with you! keep investigating!
here a pic
update: today I called thm and this time someone very nice answered the phone. not only he explained clearly what went wrong, he also sent the cups via airmail today.
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